Dear Adventurers,
Gravity Game Tech Co., Ltd., the service provider of Ragnarok V: Returns, would like to express our sincere gratitude to all players for being part of our journey and for your continued support throughout the service period.
However, we regret to inform you that we will be officially terminating the service of Ragnarok V: Returns. The details and schedule are as follows:
Schedule
May 13, 2026
All in-game purchases will be disabled, and the game will be removed from all download platforms.(Players who still have remaining in-game currency are advised to use it before the service termination date.)
May 13 – June 17, 2026
Daily in-game rewards will be distributed via in-game mail at 20:00 (Local Time).
June 17, 2026
Official service termination of Ragnarok V: Returns.
We would like to take this opportunity to thank all players for your continuous support. We sincerely apologize for any inconvenience caused and for any shortcomings during the service period. Your valuable feedback will be taken into consideration for future improvements.
Thank you once again for your support.
Ragnarok V: Returns Team
1. Player Migration Strategy
Provide support for the migration of the player base to The Ragnarok through a website-based verification and entitlement distribution system, ensuring accuracy and traceability for audit purposes.
1.1 Segmentation
The system will verify eligibility based on the database snapshot, according to the following criteria:
| Player Groups | Eligibility Criteria | Rewards to Be Received |
| Group A: Loyal Spenders | Have accumulated top-up spending from January 1, 2026, until the payment system closure date (May 13, 2026), based on the amount specified by the company. | Item Code Set A (for use in The Ragnarok) |
| Group B: Active Players | Created a character before May 13, 2026. | Item Code Set B (for use in The Ragnarok) |
2. End-of-Service Activities
Player support measures during the final 35 days to ensure service continuity until the end of the service agreement period.
2.1 In-game Support
- Period: May 13 – June 17, 2026
- Format: Support items will be distributed daily via the in-game mail system at 8:00 PM.
- Objective: To ensure that players can fully access and enjoy the game’s content and features during the final service period.
2.2 Content Access
- All dungeons, events, and PvP systems will be fully accessible without restrictions.
- Priority will be placed on maintaining system stability and database security until the final moment of service
3. Account Memorial
Preparation of player data to allow continued access to previous achievement records after service termination.
- Digital Profile: A dedicated webpage will be created to display key character statistics, such as service duration, character status, and costume collections.
- Exportable Content: Downloadable file or image formats will be provided, allowing players to save and keep their personal records.
Operational Timeline
| Date | Operational Details | Notes |
| May 13, 2026 (12:00~15:00 GMT+7) | The payment system will be closed, and the game will be removed from download availability on all platforms. | Players will be notified to use any remaining in-game currency before service termination. |
| 13 May – 17 May 2026 | Support items will be distributed via in-game mail daily at 8:00 PM. | Daily system status monitoring will be conducted. |
| May 13 – June 17, 2026, until 12:00 PM (GMT+7) | The eligibility verification system and Item Code redemption for The Ragnarok & ROIA will be available. | The process will be conducted through the official website. |
| June 17, 2026, at 12:00 PM (GMT+7) | The Item Code redemption system will be closed. | After this period, players will only be able to access the website to view their information; Item Code redemption will no longer be available. |
| June 17, 2026, at 12:00 PM (GMT+7) | Official service termination. | Server connections will be terminated. |
| June 17, 2026, at 12:00 PM (GMT+7) | Back up player data | The main website will be converted into a landing page only: “In Memory of the Journey” |
| June 24, 2026 | Shut down game servers |
5. Post-Service Management
- A dedicated Customer Support team will be available for an additional 30 days to assist with inquiries regarding Item Code redemption and access to the Memorial page.
- Personal data will be managed in accordance with the company’s data privacy and security standards.
Summary: This plan is designed to ensure a fair and transparent service termination process, with clear communication procedures in place to maintain a positive long-term relationship between players and the company.